§ 86.201. Disputed bills other than meter error.

(a)

A water and/or sewer utility service customer may request an explanation from the city of any bill for utility services that the customer believes is in error. The city finance and/or water and wastewater departments shall provide an explanation in response to each request. Requests involving alleged meter error shall be resolved under section 86.202.

(b)

If a customer is not satisfied with the explanation provided under subsection (a) of this section, the customer may submit a written request to the finance department for an investigation of the disputed bill, setting forth all information relative to the dispute. The finance department shall investigate the matter promptly, and submit its findings in writing to the customer. Any overpayment shall be refunded at that time, and any underpayment shall be due at that time.

(c)

If a customer is dissatisfied by the findings under subsection (b) of this section, the customer may submit an appeal of the findings to the city manager, stating specifically the points of disagreement with the findings. The city manager shall consider the appeal, together with the response of the finance department, and shall promptly render a written decision on the matter. This decision shall be final as to the city's position on the matter. Any overpayment shall be refunded at that time, and any underpayment shall be due at that time.

(Code 1970, § 30-22; Ord. No. 1999-79, § 2D, 9-13-00)